Terms & Conditions
mas4d Platform Agreement

For the purposes of these Terms & Conditions, the following definitions apply unless the context clearly requires otherwise:

• "Platform" means the mas4d website accessible at mas4d.lat, together with all associated subdomains, mobile interfaces, APIs, and software applications operated by the Company.
• "Account" means the individual registered user account created by a Player on the Platform, used to access services, hold a wallet balance, and place wagers.
• "Services" means all betting, gaming, wagering, lottery, and related entertainment products and features made available through the Platform, including sportsbook markets, live casino games, slot titles, togel (Indonesia's traditional numbers lottery) draws, and sabung ayam (cockfighting wagering) streams.
• "Wallet" means the electronic balance ledger associated with a Player's Account, denominated in Indonesian Rupiah (IDR).
• "Bonus" means any promotional credit, free bet, free spin, cashback, reload offer, or other non-cash or conditional-cash incentive awarded by the Company to a Player's Account.
• "Wagering Requirement" means the minimum total amount a Player must wager using bonus funds before those funds, or any winnings derived from them, become eligible for withdrawal.
• "KYC" means Know Your Customer — the identity and age verification process conducted by the Company to confirm a Player's identity, age, and residential address.
• "Prohibited Jurisdiction" means any country or territory in which access to or use of online gambling services is restricted, prohibited, or unlicensed under applicable law.
• "Force Majeure" means any event beyond the Company's reasonable control, including but not limited to acts of God, natural disasters, telecommunications failures, government actions, cyberattacks, or third-party payment system outages.

Use of the mas4d Platform is restricted to individuals who satisfy all of the following eligibility criteria at the time of registration and at all times thereafter during which the Account remains active:

• You are a natural person aged 21 years or older. The Company enforces a strict 21+ age policy. Registration by or on behalf of any individual under the age of 21 is absolutely prohibited.
• You are accessing the Platform from a jurisdiction where online gambling is not explicitly prohibited under applicable local law. Players accessing the Platform from jurisdictions where such access is prohibited do so entirely at their own risk and legal liability.
• You are not acting as an agent, trustee, or nominee for any third party. All gambling activity on the Platform must be conducted solely on your own behalf using your own funds.
• You have not been previously excluded, suspended, or banned from the mas4d Platform or from any other online gambling service on responsible gaming grounds, unless such restrictions have formally expired.
• You are not employed by, or a close associate of any person employed by, the Company, any of its technology suppliers, game providers (including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, or Pocket Games Soft), or any third-party partner directly involved in the operation of the Platform.
• You have full legal capacity to enter into binding contracts under the laws applicable in your place of residence.

The Company reserves the right to request documentary evidence of eligibility at any time. Failure to provide satisfactory documentation within a reasonable timeframe will result in Account suspension and withholding of any pending withdrawals pending investigation.

To access the Services, you must create an Account by completing the registration form on the Platform. The following rules apply to Account registration and ongoing Account management:

• One Account Per Person. Each natural person may hold only one active Account on the Platform. Operating multiple Accounts — whether under the same name, different names, or via shared devices or IP addresses — constitutes a material breach of these Terms and will result in the permanent closure of all associated Accounts and forfeiture of all balances.
• Accurate Information. You must provide complete, accurate, and up-to-date information during registration, including your full legal name, date of birth, residential address, and a valid contact email address. The provision of false, misleading, or incomplete information is grounds for immediate termination.
• Account Credentials. You are solely responsible for maintaining the confidentiality of your username and password. You must not disclose your credentials to any third party. Any activity conducted through your Account is deemed to be authorised by you unless you notify the Company immediately upon becoming aware of any unauthorised access.
• Account Security Obligations. You agree to notify the Company's support team without delay if you suspect that your Account credentials have been compromised. The Company will not be liable for losses arising from your failure to maintain adequate credential security.
• Account Transfers. Accounts are personal and non-transferable. You may not sell, transfer, assign, or pledge your Account or any associated Wallet balance to any other person under any circumstances.

The Company reserves the right to decline any registration application at its sole discretion without providing a reason, and to close any Account that was opened in contravention of these Terms at any time.

In accordance with internationally recognised responsible gaming and anti-money laundering (AML) standards, the Company operates a Know Your Customer (KYC) verification process. The following conditions apply:

• Mandatory Verification Before Withdrawal. All Account holders are required to complete KYC verification before any withdrawal request is processed. Accounts that have not completed KYC may deposit and wager but may not withdraw funds.
• Required Documentation. KYC verification typically requires: (a) a government-issued photo ID (Indonesian National Identity Card / KTP, passport, or driving licence); (b) proof of residential address (a recent utility bill, bank statement, or official correspondence dated within 90 days); and (c) proof of payment method ownership (e.g., a screenshot of your BCA, BRI, OVO, DANA, or GoPay account showing your name and account number).
• Enhanced Due Diligence. The Company may request additional documentation for high-value accounts, accounts displaying unusual transaction patterns, or accounts flagged by automated compliance monitoring systems. Enhanced due diligence reviews may temporarily delay withdrawal processing.
• Data Handling. All KYC documents are processed and stored in accordance with the mas4d Privacy Policy. Documents are used solely for identity verification and regulatory compliance purposes and are never shared with third parties except where required by law.

All financial transactions on the mas4d Platform are conducted exclusively in Indonesian Rupiah (IDR). The following terms govern deposits and withdrawals:

5.1 Deposits. Deposits are accepted via the following payment methods: BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja. Minimum deposit amounts vary by payment method; the current schedule is displayed on the deposit page within your Account. Deposits are credited to your Wallet upon confirmation of payment — typically within seconds for e-wallet methods and within 1–5 minutes for inter-bank transfers. The Company does not charge deposit fees; however, your bank or e-wallet provider may apply its own transaction fees independently.

5.2 Withdrawals. Withdrawal requests are processed to the same payment method used for the most recent deposit, subject to KYC verification being complete. The standard withdrawal processing time for verified accounts is 5–15 minutes. Processing times may be extended during periods of high volume, system maintenance, or enhanced due diligence review. Minimum and maximum withdrawal limits are displayed in the withdrawal section of your Account and are subject to change with reasonable notice.

5.3 Currency. All Wallet balances, wager amounts, winnings, and bonus values are denominated exclusively in IDR. The Company does not accept or hold balances in any other currency. There are no currency conversion fees on the Platform.

5.4 Own-Funds Obligation. You warrant that all funds deposited into your mas4d Wallet are legitimately yours, free from any lien or encumbrance, and are not the proceeds of any criminal activity. Deposits made with third-party payment instruments not registered in your own name will be declined and refunded, subject to KYC investigation.

5.5 Failed Transactions. In the event that a deposit or withdrawal transaction fails, the Company's support team must be notified within 48 hours of the attempted transaction. The Company will investigate and resolve legitimate failed transaction claims within a reasonable timeframe. The Company is not liable for delays caused by third-party payment processors, banking system downtime, or e-wallet platform outages beyond its direct operational control.

The Company offers various promotional incentives to eligible Account holders, including welcome bonuses, reload bonuses, cashback offers, free spins, and seasonal promotions tied to events such as Idul Fitri, Ramadhan, Chinese New Year (Imlek), and Indonesian Independence Day. The following standard terms apply to all bonuses unless a specific promotion explicitly states otherwise:

• Wagering Requirements. All bonuses are subject to a wagering requirement, which will be stated clearly at the point of offer. Bonus funds and any winnings generated from bonus funds cannot be withdrawn until the full wagering requirement has been met.
• Eligible Games. Not all games contribute equally to wagering requirements. Typically, slot titles contribute 100% of each wager towards the wagering requirement, while live casino games (including Live Blackjack, Baccarat, Roulette, and Teen Patti) contribute at a lower rate as specified in the individual promotion terms. Sportsbook wagers may have separate contribution rates.
• Bonus Expiry. All bonuses and associated wagering requirements expire within the timeframe stated in the offer terms. Expired bonus funds and any associated winnings will be removed from the Account without further notice.
• One Bonus at a Time. Only one bonus may be active in a Player's Account at any given time, unless the promotion terms explicitly state otherwise. Claiming a new bonus while another is active may result in the forfeiture of the earlier bonus.
• Abuse & Exploitation. Bonus abuse, including but not limited to: multi-accounting to claim multiple first-deposit bonuses; coordinated play between accounts to meet wagering requirements artificially; use of prohibited betting patterns (e.g., hedging bets across markets to guarantee bonus clearance with minimal risk); or any other conduct designed to exploit promotional terms in bad faith — will result in the voiding of all bonus funds and winnings, and may result in permanent Account closure.
• Company Discretion. The Company reserves the right to modify, suspend, or withdraw any promotion at any time, and to decline to award or to void any bonus in circumstances where it reasonably suspects abuse or breach of these Terms.

The following general rules apply to all betting and gaming activity on the mas4d Platform. Specific rules for individual game categories (sportsbook, live casino, slots, togel, and sabung ayam) are published separately within the relevant sections of the Platform and are incorporated into these Terms by reference.

• Bet Acceptance. All bets are accepted at the Company's absolute discretion. A bet is only confirmed when a unique bet reference number is generated and displayed to the Player. Bets not confirmed by a reference number are not valid.
• Minimum and Maximum Stakes. Minimum and maximum stake limits apply to all betting markets and game types. Current limits are displayed at the point of wagering. The Company reserves the right to impose reduced maximum stake limits on individual Accounts where it has reason to suspect professional betting, systematic exploitation of pricing errors, or other conduct that is inconsistent with recreational play.
• Manifest Errors. If a price, odds quotation, or game outcome is the result of a manifest error (including human error, technical malfunction, or data feed corruption), the Company reserves the right to void all affected bets and refund stakes, regardless of whether the bet has been settled. Winnings derived from manifest errors are not eligible for withdrawal.
• Settled Results. All game and match outcomes are settled in accordance with the official result at the time of settlement as determined by the relevant governing body or the Company's data provider. The Company's decision on all settlement matters is final.
• Sportsbook — In-Play Betting. In-play (live) betting markets may be suspended at any time during an event. Bets placed during a suspension period are void. The Company accepts no liability for in-play bets that cannot be placed due to market suspension or connectivity issues on the Player's side.

The following conduct is strictly prohibited on the mas4d Platform. Engaging in any prohibited conduct constitutes a material breach of these Terms and may result in immediate Account suspension, permanent Account closure, forfeiture of all balances, and referral to law enforcement authorities where appropriate:

• Registering or operating more than one Account on the Platform.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets, interact with games, or exploit market pricing.
• Engaging in any form of match-fixing, cheating, collusion, or exploitation of non-public inside information to gain an unfair advantage in any betting market.
• Attempting to reverse-engineer, decompile, or circumvent any security feature, encryption layer, or access control on the Platform.
• Using the Platform to launder money, finance illegal activities, or conduct any transaction that is unlawful under applicable law.
• Harassing, threatening, or abusing Company staff or other users via any communication channel.
• Registering using false, borrowed, or stolen identity documents.
• Accessing the Platform on behalf of another person or acting as an agent in placing bets on behalf of third parties.
• Exploiting software bugs, game vulnerabilities, or technical errors to gain an unfair advantage. Any Player who discovers a bug or error is obligated to report it to the support team immediately without exploiting it.

All content on the mas4d Platform — including but not limited to the brand name, logo, visual design, interface layout, written content, software code, game integrations, and promotional materials — is the exclusive intellectual property of the Company or its licensed content suppliers (including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft).

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your own personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not permit you to: copy, reproduce, or distribute any Platform content; use the mas4d brand name or logo in any public communication without the Company's prior written consent; or frame, mirror, or scrape the Platform or any of its content.

Any intellectual property rights not expressly granted under these Terms are reserved exclusively by the Company and its licensors.

The Company collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference and forms part of the binding agreement between you and the Company.

By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy, including for the purposes of account management, KYC verification, AML compliance, fraud prevention, customer support, and personalised marketing communications (which you may opt out of at any time via your Account settings).

The Company does not sell personal data to third parties. Data is shared with third-party processors (including payment processors, KYC verification providers, and game studios) only to the extent necessary to deliver the Services, and subject to data processing agreements that impose equivalent data protection obligations.

mas4d is committed to promoting safe, responsible, and sustainable gambling habits. The Platform provides the following responsible gaming tools, all accessible directly from your Account settings:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts. Limit reductions take effect immediately; limit increases are subject to a 24-hour cooling-off period.
• Session Time Limits: Set maximum session durations after which you will be automatically logged out.
• Reality Checks: Receive periodic on-screen notifications displaying your net session result and time spent playing.
• Cooling-Off Periods: Temporarily suspend your Account for a defined period (24 hours, 7 days, 30 days, or 90 days). During a cooling-off period, you cannot log in, deposit, or wager.
• Self-Exclusion: Permanently exclude yourself from the Platform. Permanent self-exclusion requests are processed within 24 hours and cannot be reversed without a mandatory minimum exclusion period having elapsed.

For further information and external support resources, please visit our Responsible Gaming page. This Platform is for adults only — you must be 21 years of age or older to play. Please gamble responsibly and within your means.

To the maximum extent permitted by applicable law, the Company's aggregate liability to any Account holder in connection with any claim arising out of or relating to the use of the Platform or these Terms shall not exceed the total amount of funds held in that Account holder's Wallet at the time the relevant claim arises.

The Company shall not be liable — whether in contract, tort, negligence, or otherwise — for any of the following:

• Loss of profits, loss of revenue, loss of anticipated savings, or loss of data.
• Any indirect, incidental, special, consequential, or punitive damages of any kind.
• Service interruptions, system downtime, or errors caused by third-party infrastructure providers, including payment processors (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja), telecommunications networks (Telkomsel, Indosat Ooredoo, XL Axiata, Tri), or game content providers.
• Losses arising from Force Majeure events, as defined in Section 1 of these Terms.
• Any unauthorised access to your Account resulting from your failure to maintain adequate credential security.

Nothing in these Terms shall limit the Company's liability for fraud, wilful misconduct, or any other liability that cannot be lawfully excluded or limited.

13.1 Closure by Player. You may request the closure of your Account at any time by contacting the support team via live chat inside your Account or by emailing [email protected]. Account closure requests are processed within 48 hours. Any genuine Wallet balance (excluding bonus funds that have not met wagering requirements) will be refunded to your registered payment method, subject to KYC completion.

13.2 Closure by the Company. The Company reserves the right to suspend or permanently close any Account, with or without prior notice, in the following circumstances: (a) breach of any provision of these Terms; (b) failure to complete KYC verification within a reasonable timeframe; (c) suspected fraudulent, criminal, or AML-flagged activity; (d) sustained bonus abuse; (e) use of the Platform in a manner inconsistent with responsible gaming obligations; or (f) any other circumstance in which the Company reasonably believes that continued operation of the Account poses an unacceptable risk or legal liability.

13.3 Effect of Closure. Upon Account closure, all pending bonus funds and winnings derived from bonus play that have not met wagering requirements will be forfeited. Genuine Wallet balances will be returned subject to applicable AML checks. The Company's obligations to you in respect of a closed Account are satisfied in full upon return of any genuine balance.

The Company reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes — defined as changes that substantively affect Player rights, financial terms, or eligibility criteria — will be communicated to Account holders via the email address registered to the Account no fewer than 7 days before the changes take effect.

Non-material amendments (including typographical corrections, formatting changes, and clarifications that do not alter the substance of any clause) may be made without prior notice. The "Last Updated" date at the top of the Terms & Conditions page will be updated to reflect the date of any amendment.

Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and request Account closure in accordance with Section 13.1.

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which the Company holds its operating licence. The Company operates as an internationally licensed online gaming platform serving players in Indonesia and the broader Asia-Pacific region.

In the event of any dispute arising out of or in connection with these Terms, your Account, or your use of the Platform, the following resolution process applies:

1. First Contact. You should first raise your concern directly with the mas4d customer support team via live chat or by emailing [email protected]. The support team will acknowledge your complaint within 24 hours and aim to resolve it within 5 business days (WIB, UTC+7).
2. Formal Complaint. If your concern is not resolved to your satisfaction at the first contact stage, you may escalate it as a formal written complaint to the same email address, clearly marked "Formal Complaint". The Company will respond in writing within 10 business days.
3. Final Resolution. If a dispute remains unresolved after the formal complaint process, the Company's decision, communicated in writing, shall constitute the final and binding resolution of the matter to the fullest extent permitted by applicable law.

Nothing in this clause prevents either party from seeking emergency injunctive or other equitable relief from a court of competent jurisdiction where necessary to protect confidential information or intellectual property rights.

If you have any questions, concerns, or requests relating to these Terms & Conditions, your Account, or the Services, please contact the mas4d support team using the details below:

For responsible gaming support and self-exclusion requests, please visit our dedicated Responsible Gaming page, where additional guidance, tools, and external support resources are available.